Last updated: April 7, 2026
Use this page for launch support expectations: where to send billing issues, what to include in a report, and how privacy or deletion requests are handled during launch.
If you cannot access a paid plan, wait for the billing success page to confirm the saved backend state before retrying checkout. Subscription changes and future cancellations are handled through the billing portal.
Include the account email, the purchase date, and the Paddle receipt details when reporting a billing problem.
If a billing state page fails to load, use the retry action in the app first, then contact support if the saved backend state still looks wrong.
For analysis failures, include the browser, operating system, file type, file size, and the exact error message shown in the app.
For trust or accuracy concerns, include the result page summary and the signal cards that looked misleading or incorrect.
For privacy or deletion requests, include the signed-in account email and the date of the relevant upload so the team can handle the request manually.
Contact support@detectvideo.com.